Thornaby Train Station
Thornaby Train Station
Thornaby
Thornaby station
Mandale Road
Thornaby
Cleveland
TS17 6AW
Ticket office opening hours:
Monday - Friday - 05:45 to 19:00
Saturday - 05:45 to 19:00
Sunday - 08:15 to 15:45
Thornaby at a glance
- Car parking
- Waiting room
- Ticket machine
- Toilet
- Wi-Fi
- Impaired Access Staff
- Impaired Access Step-Free Access
- Cycle storage availability
- Seated area
| Time | Destination | Platform |
|---|
Station Details
-
Accessibility
- Accessible Public Telephones YES Yes
- Accessible Taxis
- First Class Lounge
- Help Points YES Yes
- Impaired Accessible Booking Office Counter YES Yes
- Impared Access Staff YES Yes
- Impared Access Ticket Gate
- Impaired Accessible Ticket Machines YES Yes
- Induction Loop YES Yes
- Impaired Mobility Set Down No
- National Key Toilets YES Yes
- Ramp for Train Access YES Yes
- Wheel chairs Available YES Yes
- Impaired Access Helpline Hours Monday - Sunday - open 24h
-
Impaired Access Staff Help Hours
Monday - Friday - 05:45 to 19:00
Saturday - 05:45 to 19:00
Sunday - 09:15 to 16:45 - Customer Help Point Help Points are available on both platforms to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
- Helpline 1
-
Helpline Contact Details
0800 107 2149
- Helpline Contact URL https://www.nationalrail.co.uk/
-
Helpline Open Note
The TransPennine Express Passenger Assist Team are not available on Christmas Day or Boxing Day.
-
National Key Toilets
The accessible toilet is located in the station building agacent to the main access road, the facility can be accessed using a radar key.
- Nearest Stations with Facilities MBR
-
Step Free Access
This station is category A. Step free access is provided from the station entrance to the platforms. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
Coverage: whole Station - Step Free Access Coverage Whole Station
-
Baggage Services
- Left Luggage: Available No
- Left Luggage: URL https://www.nationalrail.co.uk/
-
Bus information
- Bus Service: Availability YES Yes
- Bus Service: Note Information to plan your onward journey is available in a printable format here (http://www.nationalrail.co.uk/posters/TBY.pdf)
-
Cycle Storage
- Availability 1
- Closed Circuit TV No
-
Location
On the approach road opposite the ticket office
-
Note
In addition 3 lockers are rentable from Stockton Council located in the Car Park.
- Sheltered YES Yes
- Spaces 34
- Type Racks
-
Dining and Shopping
- Dining & Shopping: Shops No
- Dining & Shopping: Station Buffet No
-
Phones, Internet & Wi-fi
- Station Amenities: Telephone YES Yes
- Web Kiosk: Available No
- Station Amenities: Wi-Fi Find WiFi Hotspots around Thornaby station (https://www.o2wifi.co.uk/hotspot/)
- Telephone: Usage Type Cards And Coins
-
Parking
- Car Parking Details
-
Restrooms
- Toilets YES Yes
- Baby Change YES Yes
-
Toilets Note
A unisex toilet is available in the station building during booking office opening hours only. (Includes disabled and baby changing facilities).
-
Station Location & Directions
- Latitude 54.55945018
- Longitude -1.300710445
-
Station Information
- ATM No
- Baby Change YES Yes
- Bureau De Change No
- Lost Property
- Post Box No
- Shops No
- Seated Area YES Yes
- Station Buffet No
- Showers No
- Trolley No
- Wifi YES Yes
- Waiting Room 1
-
Lost Property
Phone number: 360 600 1671
- Lost Property: URL https://www.nationalrail.co.uk/
- Information Systems DepartureScreensAnnouncements
- Lost Property Number 360 600 1671
- Staffing Level YES Yes
-
Ticketing Hours
-
Ticket Office Hours
Monday - Friday - 05:45 to 19:00
Saturday - 05:45 to 19:00
Sunday - 08:15 to 15:45
-
Ticket Office Hours
Monday - Friday - 05:45 to 19:00
-
Ticketing Services & Information
- Oyster Pre-Pay No
- Ticket Machine YES Yes
- Penalty Fares TP
-
Smartcard Notes
Smartcard Issued: Yes
Smartcard Validator: NoSmartcards are available from the ticket office, and can be topped up there or using the ticket machine.
-
Taxi Information
- Availability YES Yes
- Note The nearest taxi rank is at the station entrance.
-
Other transportation
-
Rail Replacement Services
Replacement coaches will pick up / drop off at the bus stops on Station Street due to the station car park not being wide enough for a coach to turn around in. Station Street is the road which runs parallel to the station access road and can be reached by using the footbridge on the station approach road.
-
Rail Replacement Services
Local Information
Local Information
- {{item.label}}
FAQ’s
How do I book a ticket?
You can book tickets via our website (at the top of this page) or via our Grand Central Rail app (available on Google Play and the App Store)
Can I get a refund if my plans change?
You can only refund tickets purchased through Grand Central.
Advance tickets are non-refundable, unless the service they were valid for is cancelled, disrupted or amended and, as a result, you choose not to travel.
If you have purchased an Off-peak or Anytime ticket from grandcentralrail.com, you can refund your tickets.
Find out more here.
Do you offer travel assistance?
Yes, you can book assistance in advance via Passenger Assistance to ensure a smooth journey.
How can I contact lost property?
If you think you’ve lost something at the station or on one of our trains, pleas contact the lost property team here.